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Pool Finish Warranty Coverage Overview:

Pool Finish Brand	Standard Warranty	Approved Applicator Warranty
ColorScapes^®	10 Year Limited	N/A
JewelScapes^®	5 Year Limited	10 Year Limited
PlasterScapes^®	N/A	N/A
PolishedScapes^®	10 Year Limited	Lifetime Limited
QuartzScapes^®	10 Year Limited	Lifetime Limited
StoneScapes^®	10 Year Limited	Lifetime Limited

What IS Covered under Warranty

Product Defects
- Pigment out of specification
- Peblle out of specification
- Loss of color in colored quartz
- Angular glass bead aggregates
- Sample from NPT out of specification
- Improperly labeled products

What is NOT Covered under Warranty?

Custom Colors
Poor Workmanship
Failure to Follow Batch Formulas
Hydration
Craze Cracking
Cement Clinkers
Issues Due to Poor Water Chemistry
Improper Start-Up
Scale
Sales Center Mistake (i.e. selling the wrong pigment)

Top Causes for Warranty Claims and Customer Dissatisfaction:

NOTE: The reasons detailed below are reasons that claims are filed. They are not covered under Warranty and most are 100% preventable.

Surface Discoloration and Carbonation
Improper Water Balance > Scale Formation
Too Much Water in the Mix
Underexposure of Aggregate at Time of Installation > Pool Doesn't Match Sample
Poor Acid Wash Techniques > Streaky, Uneven, Dramatically Darkened Color
Improper Start-Up per the NPC Start-Up Guidelines
Sales Center Mistake

View Pool Finish Catalog

Designer Surfaces

NOTE: Color samples shown are representations of the actual product and are for identification purposes only. Because colors vary, there is no guarantee that the actual color will be an exact match to the image shown. Always check a sample of the actual product prior to purchase and installation.

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